سياسة الخصوصية

Tabebify Group (“Tabebify”, “we”, “us”, or “our”) operates the Tabebify mobile application and related services (collectively, the “Service”).

Tabebify is a home healthcare platform operating in Egypt that connects users who request home healthcare and nursing services with healthcare service providers.

This Privacy Policy explains how we collect, use, disclose, store, retain, and protect your personal information when you use the Tabebify application and related services.

By using Tabebify, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Tabebify, we may collect the following categories of information.

1.1 Account and Identity Information

When you create or use an account, we may collect:

• Full name

• Mobile phone number

• Email address

• Date of birth, where required

• Gender, where required

• Profile photo

• Account credentials and authentication information

• Account type, such as patient or healthcare service provider

1.2 Location Information

With your permission, Tabebify may collect location information, including:

• Device location

• Service address

• Location selected for a requested healthcare service

• Location information necessary to facilitate the requested service

Location information may be used to help identify available healthcare providers, determine the service location, facilitate appointment coordination, and support the delivery of requested services.

You may control location permissions through your device settings. Certain Tabebify features may not function properly if location access is disabled.

1.3 Health and Medical Information

Because Tabebify facilitates home healthcare and nursing services, users may voluntarily provide health-related information, including:

• Medical conditions

• Symptoms or health concerns

• Medications

• Treatment-related information

• Medical notes

• Relevant medical history

• Information related to requested nursing services

• Other health information necessary to provide or coordinate a requested service

Health information is used for purposes related to providing, coordinating, managing, and improving healthcare services requested through Tabebify.

We do not sell health information or use health information for unrelated advertising purposes.

Users should provide only information that is necessary and relevant to the requested healthcare service.

1.4 Healthcare Provider Information

Healthcare service providers may be required to provide information including:

• Full name

• Mobile phone number

• Email address

• Profile photo

• Professional qualifications

• Nursing or healthcare certificates

• Professional licenses or registration information, where applicable

• Identification documents

• Professional experience

• Service areas

• Availability

• Banking or payment-related information when required for provider payments

This information may be used to verify healthcare providers, create and manage provider profiles, facilitate bookings, operate the platform, and process provider payments when payment functionality becomes available.

1.5 Booking and Service Information

When you request or provide a service, we may collect:

• Requested service

• Service date and time

• Service location

• Appointment status

• Booking history

• Cancellation information

• Service-related notes

• Information necessary to coordinate the appointment

1.6 Communications

If you communicate with Tabebify, our support team, or another user/service provider through features provided by the application, we may process information necessary to facilitate that communication.

This may include:

• Messages

• Call-related information

• Service-related communications

• Customer support requests

1.7 Device and Technical Information

We may automatically collect certain technical information when you use the application, including:

• Device type

• Operating system

• Application version

• Device identifiers

• IP address

• Language and region

• Crash and diagnostic information

• Application performance information

• Log information

This information helps us maintain security, troubleshoot technical problems, and improve application performance.

2. How We Use Your Information

We may use collected information to:

• Create and manage user accounts

• Create and manage healthcare provider accounts

• Match users with available healthcare providers

• Process and manage service requests

• Schedule and manage appointments

• Confirm appointments

• Coordinate healthcare services

• Provide location-based functionality

• Facilitate communication between users and healthcare providers

• Verify healthcare providers

• Provide customer support

• Send service-related notifications

• Detect and prevent fraud, abuse, and unauthorized activity

• Maintain application security

• Monitor and improve application performance

• Analyze application usage

• Improve our services and user experience

• Comply with applicable legal and regulatory obligations

• Process payments if and when payment functionality becomes available

We do not use health information for unrelated advertising purposes.

3. Notifications

Tabebify may send push notifications regarding:

• Booking confirmations

• Appointment updates

• Healthcare provider acceptance or status

• Service reminders

• Cancellations

• Important account information

• Security-related notifications

• Other service-related communications

You can manage notification permissions through your device settings.

4. Third-Party Services

Tabebify may use trusted third-party service providers to help operate, secure, analyze, and improve the application.

These services may include:

Firebase

We may use Firebase services provided by Google for purposes such as:

• Push notifications

• Application analytics

• Crash reporting

• Authentication

• Application performance monitoring

• Technical infrastructure

The specific Firebase services used may change as the application develops.

AppsFlyer

We may use AppsFlyer for mobile attribution, measurement, analytics, and understanding how users interact with and reach the application.

AppsFlyer may process certain device, application, attribution, and usage information in accordance with its applicable privacy practices.

Third-party service providers are permitted to process information only as necessary to provide services to Tabebify or as otherwise permitted by applicable law.

5. Sharing of Information

We may share information when necessary to operate the Tabebify service.

5.1 With Healthcare Providers

When you request a healthcare service, information necessary to fulfill that request may be shared with the relevant healthcare provider.

Depending on the service, this may include:

• Name

• Contact information

• Service location

• Appointment details

• Relevant health or service information

• Other information necessary to provide the requested service

5.2 With Service Providers

We may share information with trusted third-party companies that provide services such as:

• Cloud hosting

• Authentication

• Analytics

• Application monitoring

• Push notifications

• Customer support

• Payment processing when introduced

• Security and fraud prevention

5.3 Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws or legal processes

• Respond to lawful requests from governmental authorities

• Protect the rights, safety, and security of Tabebify, users, healthcare providers, or others

• Investigate fraud, abuse, or security incidents

• Enforce our terms and policies

We do not sell users’ personal information or health information.

6. Payment Information

At the current stage, Tabebify does not process payments directly through the application.

If payment functionality is introduced in the future, payments may be processed through third-party payment providers.

Before introducing payment functionality, we may update this Privacy Policy and the relevant privacy disclosures to explain the types of payment information collected, how payment information is processed, and which payment providers are used.

Tabebify does not intend to store complete payment card information unless necessary and legally permitted.

7. Data Security

We take reasonable technical and organizational measures to protect personal and sensitive information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

• Encryption during transmission

• Access controls

• Authentication mechanisms

• Secure server infrastructure

• Monitoring and logging

• Restricted access to sensitive information

• Security updates and maintenance

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing and managing services

• Maintaining user accounts

• Meeting legal and regulatory requirements

• Resolving disputes

• Preventing fraud and abuse

• Maintaining security

• Enforcing agreements

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

Certain information may need to be retained for a longer period where required by law or legitimate legal obligations.

9. Account and Data Deletion

Users may request deletion of their Tabebify account and associated personal information through the account deletion functionality available within the application or by contacting us at:

support@tabebify.com

When an account deletion request is received, we will process the request in accordance with applicable laws and our retention requirements.

Some information may be retained where required by law, necessary to establish or defend legal claims, prevent fraud, maintain security, or satisfy legitimate regulatory requirements.

Where information is retained, it will be protected and used only for the applicable purpose.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including:

• Requesting access to your personal information

• Requesting correction of inaccurate information

• Requesting deletion of your information

• Requesting information about how your data is used

• Withdrawing certain permissions or consents

• Objecting to certain processing activities where applicable

You may exercise available rights by contacting:

support@tabebify.com

11. Location Permissions

Tabebify may request access to your device location to provide location-dependent healthcare services.

Location information may be used to:

• Identify nearby healthcare providers

• Determine the service location

• Facilitate provider arrival

• Support appointment coordination

• Improve service matching

You can disable location permissions through your device settings.

Disabling location access may prevent certain features from functioning properly.

12. Children’s Privacy

Tabebify is not intended to be used independently by children under the applicable minimum age required by law.

If a healthcare service is requested for a child, the account and service should be managed by a parent, legal guardian, or other authorized adult where required.

We do not knowingly collect children’s personal information for purposes unrelated to providing requested healthcare services.

If you believe that a child has provided personal information improperly, please contact us at support@tabebify.com.

13. International Data Transfers

Tabebify operates in Egypt.

Some of our technology and service providers may process information on servers located outside Egypt.

Where personal information is transferred or processed internationally, we take reasonable measures to protect the information and apply appropriate safeguards consistent with applicable legal requirements.

14. Third-Party Links and Services

The Tabebify application may contain links or integrations to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party services.

We encourage users to review the privacy policies of third-party services before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• New features

• Changes in technology

• Changes in legal or regulatory requirements

• Changes in our data practices

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required, we may provide additional notice through the application or other appropriate communication channels.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Tabebify Group

Website: https://tabebify.com

Email: support@tabebify.com

Country: Egypt

17. Consent

By using Tabebify, you acknowledge that you have read and understood this Privacy Policy and that your information may be processed as described above, subject to applicable law and required permissions or consents.

For sensitive information, including health and location information, Tabebify will request permissions or consent where required by applicable law and applicable platform requirements.